c778 Privacy Policy — How We Handle Your Personal Data

1. Introduction

c778 (referred to in this Privacy Policy as "c778", "we", "us" or "our") operates the online casino and sports betting platform accessible at c778.app. We understand that privacy matters. When you register an account, place a bet, make a deposit, or simply browse the c778 website, you share certain information with us. This Privacy Policy explains in plain language exactly what data we collect, why we need it, how long we keep it, who we share it with, and how you can exercise control over your own information.

This Privacy Policy applies to all users of the c778 platform, including visitors who have not yet registered an account, registered players, and former players whose accounts have been closed. By using the c778 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, please do not use the platform.

2. Information We Collect

We collect the following categories of personal information in connection with your use of c778:

3. How We Use Your Information

c778 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or unless required by law:

• To create, verify and maintain your player account, and to authenticate you when you log in.
• To process your deposits and withdrawals through bKash, Nagad, Rocket and Upay and to maintain accurate records of all financial transactions.
• To comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including identity and age verification.
• To detect, investigate and prevent fraud, money laundering, underage gambling and other prohibited activities on the platform.
• To provide customer support, respond to your queries and complaints, and follow up on responsible gaming referrals.
• To personalise your experience on c778, including showing you relevant promotions, recommending games based on your history, and tailoring content to your preferences.
• To send you transactional messages (deposit confirmations, withdrawal notifications, account alerts) and, where you have opted in, promotional communications about c778 offers.

4. Legal Basis for Processing

c778 processes your personal data on the following legal bases, depending on the specific activity:

Contractual Necessity

Processing that is necessary to perform the contract between you and c778 — including account creation, bet settlement, payment processing, and customer support. Without this data, we cannot provide the Services you have signed up for.

Legal Obligation

Processing required for c778 to comply with applicable legal obligations, including KYC identity checks, AML transaction monitoring, age verification, and responding to lawful requests from law enforcement or regulatory authorities.

Legitimate Interests

Processing carried out for c778's legitimate business interests, including fraud prevention, platform security, abuse detection, and improving the quality and relevance of the Services — provided those interests are not overridden by your fundamental rights and freedoms.

Consent

Where c778 relies on your consent — for example, to send you promotional messages about bonuses, seasonal offers, and new game launches — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

5. Sharing Your Information

c778 does not sell your personal data. We share your information only in the following limited circumstances:

• Service Providers: We engage carefully selected third-party providers to support platform operations, including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, and cloud hosting providers. These parties process your data only on our instructions and are contractually bound to maintain appropriate security standards.
• Legal and Regulatory Authorities: Where required by law, court order, or a legitimate request from a law enforcement or regulatory body, c778 will disclose personal data to the relevant authority. c778 will only disclose the minimum information strictly required to comply with the relevant obligation.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving c778, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
• Fraud Prevention Networks: Where c778 has reasonable grounds to suspect fraudulent activity, we may share relevant account and transaction information with industry fraud-prevention services to protect the platform and other players.

6. Cookies and Tracking Technologies

c778 uses cookies and similar tracking technologies to operate the platform, remember your preferences, measure platform performance, and detect unusual activity that may indicate fraud or security threats. The following types of cookies are used:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, store your language preference, and ensure that security tokens work correctly. Without these cookies, core platform features such as account login and bet placement will not operate. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

c778 uses analytics cookies to understand how players use the platform — which pages are visited most, where players spend the most time, and what features are used least. This information is aggregated and anonymised before analysis. Analytics data helps c778 prioritise platform improvements that directly benefit players.

Fraud Detection Cookies

These cookies track behavioural patterns — such as unusual betting patterns, rapid account switches, or atypical deposit sequences — to help c778's risk systems identify potential fraud, bonus abuse, or account takeover attempts. This processing is carried out under c778's legitimate interest in protecting the platform and its players.

7. Data Retention

c778 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically: account data and transaction records are retained for a minimum of 5 years following account closure to satisfy AML and KYC regulatory obligations. Gaming history is retained for a minimum of 3 years. Technical and device data is retained for up to 12 months, after which it is anonymised or deleted.

Where personal data is no longer required and no legal retention obligation applies, c778 will either securely delete it or anonymise it in a manner that makes it impossible to re-identify you. Anonymised aggregate data (for example, platform usage statistics that cannot be linked to any individual) may be retained indefinitely for internal analytical purposes.

8. Security of Your Personal Data

c778 takes data security seriously. All data transmitted between your device and c778's servers is protected using SSL (Secure Sockets Layer) encryption, which prevents third parties from intercepting your information in transit. Player funds are held in accounts separate from c778's operational accounts. Access to personal data within c778 is restricted on a need-to-know basis: only staff members who require access to specific data in order to perform their role are granted it, and all such access is logged.

While c778 implements commercially reasonable security measures, no system connected to the internet can be completely immune from security threats. In the event of a data breach that poses a risk to your rights and freedoms, c778 will take prompt action to contain the breach, assess its impact, and notify affected players as quickly as reasonably practicable.

9. Your Data Rights

As a c778 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact c778 support. We will respond to all verified requests within 30 days:

10. Protection of Minors

c778 is strictly an adult platform. Registration and use of the Services is prohibited for anyone under the age of 21. c778 does not knowingly collect personal data from individuals under 21 years of age. If c778 discovers or has reason to believe that a player is under 21, the account will be immediately suspended, all bets voided, and all funds withheld pending age verification. If you believe that a minor has accessed c778 using false information, please contact support immediately at [email protected] so we can take prompt action.

11. Third-Party Links and Providers

The c778 platform integrates content and services from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, as well as payment processors such as bKash, Nagad and Rocket. When you interact with these third-party services, those providers may independently collect data about your interaction under their own privacy policies. c778 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through the c778 platform.

12. Changes to This Privacy Policy

c778 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin processing a new category of personal data, or where we change the purposes for which we use your data — c778 will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered mobile number at least 7 days before the change takes effect.

Your continued use of c778 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The date at the top of this page always reflects when the policy was last reviewed and updated. We recommend that you check this page periodically to stay informed about how c778 protects your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to c778's handling of your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days. Email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week.